MAHC Seeking Patient Experience Partners

Muskoka Algonquin Healthcare (MAHC) is seeking applications from community members who have been a patient or a family member of a patient at either of the hospitals and wants to partner with MAHC to improve the care experience.

Since 2017, MAHC has had a Patient and Family Advisory Committee (PFAC) that provides the organization with advice and recommendations on matters where the patient perspective is vital to advancing person-centred care. To strengthen the patient voice throughout the organization, the goal is to embed Patient Experience Partners as PFAC members throughout and across the MAHC organization.

“Patients and their family members provide tremendous firsthand experience and feedback that is important to ensuring we are always providing care that is centred on those we serve,” says Interim President & CEO Vickie Kaminski. “Patient Experience Partners bring that patient and family input closer to the bedside through input on policies, procedures and processes by sharing their own ideas and points of view. They should be passionate about enriching the health care experience for patients and families and share ideas and information about experiences at MAHC in ways that others can learn from them to help advance programs, services and hospital priorities.”

Patient Experience Partners can participate at MAHC in ways that best match their interests, experience and availability, such as participating on key standing committees or focus groups, helping to develop patient- and family-oriented education material and surveying, and participating in hiring interviews for staff.

Ideally, those applying have been a patient at MAHC or a family member of a patient at MAHC in the last two years. For full details on requirements and the ideal qualities of a Patient Experience Partner, visit www.mahc.ca/PEPapplication/.