Sumer Bereket

Hospitality Professional with experiences in different countries is looking for a new opportunity
Hospitality Professional with experiences in different countries is looking for a new opportunity
  •  many years of professional working experience within the Front Office Department in 4* and 5* hotels in North America, Middle East and Turkey
  • Fluent in Arabic, Turkish, English
  • Basic German
  • Extensive experience in recruiting, training and development of colleagues
  • Skilled at interacting with customers, guests and colleagues of diverse backgrounds and nationalities
  • Competent, organized and reliable professional, committed to top quality work
Phone Number
00971-50 147 7431


Bachelor @ Anadolu University Faculty of Business Administration
Sep 2001 — Jun 2005

Business Administration


Director of Front Office-pre opening @ Saadiyat Rotana Resort & Villas Abu Dhabi - UAE
Sep 2017 — Current

•Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond the guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction.
•Maintain a high-performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times.
•Keep the management informed via reports about results of Guest satisfaction scores, problems affecting guest and operation.
• Prepare action plan to overcome the repeated issues to improve the guest satisfaction scores
• Work very closely with housekeeping department to turn rooms around with minimum lost time and allocate arrivals guest appropriately.
• Work closely with engineering team to arrange PPM (Permanent Preventive Maintenance) for Hotel & Arjaan rooms.
•Assisting in the preparation of statistical, performance and forecast reports in order to facilitate annual budget and strategic plan preparation and provide management with marketing information
•Controlling department costs to evaluate performance.
• Identifying training needs, carrying out training and documenting it appropriately
•Optimizing the sale of room inventory, while controlling room availability in high occupancy periods
•Leading and coaching the team towards achieving the highest levels of exceptional guest service and colleagues’ satisfaction

Contact Candidate