The holidays should be merry and bright, not stressful and costly. Unfortunately, scammers are looking to turn good will into quick cash by posing as utility companies and their employees.
Ontario’s largest electricity utilities — Alectra Utilities, Elexicon Energy, Hydro One, Hydro Ottawa and Toronto Hydro — are reminding everyone that scammers won’t be on the nice list this year.
Protect yourself by remembering the three Ps of fraud prevention: Pause, Prove, Protect.
- Pause – Don’t rush. Take a moment before acting on any suspicious request
- Prove – Ask questions and verify the source by calling your utility directly using the official number on your bill
- Protect – Keep your personal and financial information safe. Never share account details or click on unsolicited links
Fraudsters often use high-pressure tactics to create panic and force quick decisions. Common schemes include:
- Threatening phone calls demanding immediate payment
- Fraudulent texts or emails with fake refunds or account updates
- In-person visits pressuring customers for personal information
- Requests for payment via gift cards, prepaid debit cards or cryptocurrency — something no legitimate utility would ever ask
Tips for residential customers:
- Double-check your bill before paying
- Ignore suspicious links in texts or emails claiming to offer refunds or account updates
- Remember that utilities never demand same-day payment or threaten disconnection
Tips for businesses:
- Train employees to spot common scams
- Never share account details unless you initiated the call
- Keep a verified contact list of utility providers
What to do if you’re targeted
If you suspect you’ve been targeted or fallen victim to a scam, contact the Canadian Anti-Fraud Centre at 1-888-495-8501, and notify your local utility provider immediately.
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