As telecom complaints continue to escalate nationally—rising another 17%, according to the latest annual report from the Commission for Complaints for Telecom Services (CCTS)—customers in Muskoka and Parry Sound are telling a very different story. Lakeland Networks has recorded zero CCTS complaints for the past several years, highlighting exceptional service consistency and customer care.
In its 2025 Customer Experience Survey, 92% of Lakeland Networks customers agreed the company is “a provider I can trust,” and an outstanding nine in ten say they are very/likely to remain with Lakeland. This stands in sharp contrast to national increases in Breach of Contract (+121%) and Billing Problems (+46%) among major providers.
Customer satisfaction with Lakeland Networks remains strong, with 90% very/satisfied with technical support and customer service, and 87% agreeing issues are resolved quickly—a true achievement as frustration with other providers grows.
“As a local provider, we don’t just serve this region — we live here, too,” said Chris Litschko, CEO of Lakeland Networks. “Our customers are our neighbours, and that creates a level of accountability you won’t find with large national providers. When someone calls us, they’re speaking to people who take personal responsibility for resolving issues quickly and effectively. These results confirm that our community‑driven approach is delivering the reliability and responsiveness people should be able to expect.”
Against a backdrop of rising dissatisfaction across Canada, Lakeland Networks’ results reinforce the enduring value of local accountability, dependable service, and accessible support. The company is continuing to strengthen this customer‑first model through targeted network upgrades and customer experience improvements throughout the region.
