Summer Water Sports Is Looking For A Service Manager

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Don’t miss out on this unique opportunity.

Job Title: Service Manager

Location: Minett

Position Type: Full Time

Pay Structure: Salary with benefits

We are seeking a mechanically inclined, ambitious Service Manager to oversee the Service Department at our Minett Ontario location, just outside Port Carling. We are a full service marina with 2 unique locations in Muskoka. We are a Mercury, Volvo, Ilmor, Kawasaki, Indmar, Byrant and authorized MasterCraft dealer. Its not a job, its a lifestyle.

Candidate Requirements:

  • Exceptional leadership abilities
  • Outstanding customer service and people skills
  • Experience implementing improvements in the service processes to maximize the performance of the Service Department
  • Well organized with attention to detail
  • Strong work ethic and the flexibility to work some weekends
  • Three years progressive experience within the service department of a marine or auto vehicle dealership
  • General computer skills and knowledge
  • Experience with parts & service management computer software or the ability to quickly learn due to experience with other systems
  • Able to multi task in a busy environment
  • able to work with other Departments – Ski School, Rentals, Sales and other location
  • Be a TEAM Player

General Responsibilities:

  • Provide prompt, dependable, high quality marine service to customers
  • Ensure service department contributes an acceptable level of gross & net profit
  • Maximize productivity levels of service technicians
  • Ensure service personnel are alert, well trained and available when needed
  • Ensure technicians receive jobs based on skill level and current resource utilization
  • Review work-in-progress to ensure quality and timeliness
  • Occasionally assist technicians when they are having difficulty performing service work
  • Prepare estimates for marine repairs
  • Establish procedures to initiate warranty and internal repair orders
  • Become familiar and efficient with all phases of the computer system required for service, parts management.
  • Ensure employees keep a clean, safe, efficient and orderly department
  • Be a working manager as required

Customer Service Responsibilities:

  • Maintain a high degree of customer satisfaction at all times
  • Greet customers immediately in a friendly and courteous manner
  • Handle customer complaints reasonably, showing empathy and positive attitude
  • Gain the trust and confidence of new/old customers when they are introduced to the service department

Management Responsibilities:

  • Maintain service follow-up programs
  • Grow the volume of service work and storage
  • Maintain budgeted revenue and expense objectives
  • Develop promotional campaigns in conjunction with the parts and sales departments e. scheduled work for customers
  • Provide reports to the General Manager when requested
  • Develop monthly and annual objectives for the department in collaboration with the General Manager
  • Attend training sessions to keep current with the service department issues
  • Ensure techs are sent to school as necessary by working with your suppliers
  • Be proactive in all aspects of your job

Job Type: Full-time

Experience:

  • Customer Service: 3 years (Preferred)
  • marine: 3 years (Preferred)

Language:

  • English (Required)

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