- Abu Dhabi, United Arab Emirates
- June 25, 2018 9:44 am
- many years of professional working experience within the Front Office Department in 4* and 5* hotels in North America, Middle East and Turkey
- Fluent in Arabic, Turkish, English
- Basic German
- Extensive experience in recruiting, training and development of colleagues
- Skilled at interacting with customers, guests and colleagues of diverse backgrounds and nationalities
- Competent, organized and reliable professional, committed to top quality work
Education
Business Administration
Experience
•Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond the guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction.
•Maintain a high-performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times.
•Keep the management informed via reports about results of Guest satisfaction scores, problems affecting guest and operation.
• Prepare action plan to overcome the repeated issues to improve the guest satisfaction scores
• Work very closely with housekeeping department to turn rooms around with minimum lost time and allocate arrivals guest appropriately.
• Work closely with engineering team to arrange PPM (Permanent Preventive Maintenance) for Hotel & Arjaan rooms.
•Assisting in the preparation of statistical, performance and forecast reports in order to facilitate annual budget and strategic plan preparation and provide management with marketing information
•Controlling department costs to evaluate performance.
• Identifying training needs, carrying out training and documenting it appropriately
•Optimizing the sale of room inventory, while controlling room availability in high occupancy periods
•Leading and coaching the team towards achieving the highest levels of exceptional guest service and colleagues’ satisfaction
