Outpatient Appointment Scheduling Changes Improve Customer Service to Patients and Providers

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In an effort to continually improve the patient experience, Muskoka Algonquin Healthcare (MAHC) has modified parts of the process for outpatient appointment scheduling to better meet the needs of our patients, staff and providers. Feedback from patients and referring providers has been instrumental to this change.

Effective December 1, 2016, outpatients will be able to walk in for general radiology exams (X-ray only) at all of our sites. Patients must bring the requisition from their health care provider with them. As this is an unscheduled appointment, there is the potential for patients to wait for their x-ray to be completed. All other diagnostic imaging-related visits require a scheduled appointment.

MAHC X-ray services are available as follows:

Almaguin Highlands Health Centre

Monday, Tuesday, Thursday from 8:30 a.m. to 4:30 p.m.

 

Huntsville District Memorial Hospital Site

Monday to Friday from 8 a.m. to 4 p.m.

 

South Muskoka Memorial Hospital Site

Monday to Friday from 8 a.m. to 4 p.m.

Also effective December 1, patients who are being referred for all other routine (non-urgent) Diagnostic Imaging exams (such as CT scan, bone density, ultrasounds and mammograms) and Cardiorespiratory tests (such as breathing tests and heart stress tests) will be contacted by the hospital to arrange their appointment. If a patient needs to cancel or reschedule their appointment, they can reach MAHC’s dedicated outpatient appointment scheduling office at 1-877-348-6264.

 

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