MAHC CEO Announces Annual Quality Improvement Goals


Natalie Bubela, CEO for Muskoka Algonquin Healthcare (MAHC), announced the release of the organization’s quality improvement plan for 2019/2020 in a blog post on May 27.

The Excellent Care for All Act requires hospitals to develop and communicate an annual Quality Improvement Plan (QIP) that sets safety and quality targets for the organization to achieve. QIPs are centred around five dimensions of quality including access, effectiveness, integrated, patient centred and safety. MAHC’s QIP for this year focuses on four objectives that aim to improve access, value and safety in regard to hospital services (see details below). In addition to the four objectives, each of the care teams has identified additional quality improvement initiatives at the departmental level and these indicators will be monitored monthly.

“What makes me most proud is that our ongoing quality improvement journey has been informed by our patients and their families, our staff, physicians, and community health care partners,” Bubela said. “We worked collaboratively with community partners to ensure our culture supports and encourages high-quality care in each and every interaction with patients and their families.”

MAHC’s Four Quality Improvement Objectives For 2019/2020

  1. Improving access by monitoring time from decision to admit in the Emergency Department to arrival on inpatient unit
  2. Improving value through patient satisfaction responses to the question: “Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left hospital?”
  3. Improving safety by identifying, monitoring and implementing improvement strategies for the number of workplace violence incidents reported by staff
  4. Improving safety through medication reconciliation upon discharge

To learn more about the this year’s QIP for MAHC, click here.


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