The City of Orillia has launched an online customer portal to help residents and businesses monitor their water usage.
The Water Usage Customer Portal is available to Orillia residents and businesses that have a water and sewer billing account with the city. The portal allows users to monitor their water usage, understand current and previous billing, optimize water conservation through real-time monitoring and customize alerts for notifications about water consumption, which can help identify problems such as leaking toilets and taps. Orillia Council approved a project to automate the City’s water meter reading process in 2018, allowing for automatic readings and removing the need for contracted services to obtain the readings. Transmitters attached to a customer’s home or building relay water consumption data through a wireless communications platform and are received by the city’s water utility’s database, according to the city.
“The City of Orillia continues to implement innovative technology to make our operations more efficient and enhance the customer experience of our residents,” said Mayor Steve Clarke. “The Water Usage Customer Portal is leading-edge technology that provides real-time, personalized information about household water usage that enables you to make better informed decisions on water consumption and identifies potential plumbing problems before they become a costly issue.”
An additional benefit to the automated system is the elimination of estimated water billing. In the past, the city billed residential customers quarterly based on reading meters twice per year and estimating usage per year on an alternating cycle. Residential readings are now actual readings on a quarterly basis with no estimated billing.
“Implementing this water meter infrastructure provides significant efficiencies, including real-time water meter reading and billing, improved maintenance response and management of the water meter assets,” said Andrew Schell, director of Environmental Services and Operations. “The advanced water meter technology and customer-friendly Water Usage Customer Portal is yet another way Orillia continues to implement smart technology to do business.”
The city also recently launched an Online Services tab on its website featuring interactive services to help residents with tasks such as calculating property taxes, finding a property for sale, paying for parking tickets, submitting a project bid and registering for recreation programs.
Sign up for the Water Usage Portal here or under the Online Services tab on the City of Orillia’s homepage. Residents need an email address, their water account number and their name exactly as it appears on the water bill to sign up. For assistance or technical questions regarding the Water Usage Customer Portal, contact Jason Micallef, Superintendent of Metering and Backflow Prevention, at 705-325-2326.