Service Canada has been working diligently to deliver high-quality, simple, easy-to-access and secure services to Canadians, no matter where they live. As technology advances and clients’ service delivery expectations change, the Government of Canada is taking steps to further modernize its delivery methods and available services.
As part of these modernization efforts, Service Canada has improved the online My Service Canada Account (MSCA) to allow anyone with an account to view their Social Insurance Number (SIN) securely online.
- Clients who apply for a new SIN online will be able to view a confirmation of their SIN digitally on MSCA.
- Clients with an existing SIN, and who already have an MSCA account, will be able to view their SIN securely in the MSCA application.
- Clients who have an existing SIN, but do not have an MSCA account, will be able to view their SIN securely online after creating an account and validating their identity.
- Clients will still automatically receive their SIN confirmation letter by mail.
This digital service will improve efficiency and reduce the need for clients to visit a Service Canada Centre, especially newcomer and international student clients, who account for the majority of our SIN service transactions. Coupled with the ability to apply for a SIN online, this new service can help clients self-serve digitally from start to finish in the SIN process, avoid in-person queues, and have access to a digital record of their SIN any time they need it. Social insurance numbers enable Canadian citizens, permanent residents and temporary residents to work in Canada and have access to benefits and services from government programs anytime, anywhere.
The MSCA registration process previously required a SIN during the identity validation stage. This initiative will allow successful online SIN applicants to register for MSCA without a SIN. Other identity validation elements, namely the Unique Client Identifier issued by Immigration, Refugees and Citizenship Canada or the Birth Registration Number appearing on the Canadian birth certificate, in combination with a SIN application number, will now be accepted when registering for a My Service Canada Account.